Supported and unsupported third-party software – Help Centre

Overview

Our support services provide tiered support based on how many devices you have enrolled within your organisation. In order for our support team to deliver the highest possible level of support and to ensure managed production devices are stable within your environment, we require vendor support on all installed software.

Please note: This is not an exhaustive list and additional titles may be added at any time if they are deemed to be unsupportable.

Vendor support

For the sake of clarity, "vendor support" means that any operating system or software title (inclusive of printer drivers) installed by our platform or any device with our management agent installed (that is supported by our team on an unlimited support tier) must adhere to the software vendors' minimum requirements.

Please review the section below to see a list of common vendors we work with and their minimum requirements.

Licensing

Our platform is designed to support high density, high volume deployments of Apple devices.

As such, all software deployed must support volume licensing. In order to support our customers to the best of our ability, we reserve the right to decline to deploy individually licensed software titles. Our experienced team will always advise on the best route forward to get your software titles correctly deployed and configured.

Please note: Obtaining and maintaining all necessary licences, permissions and consents which may be required for software deployment and use would be the responsibility of the customer.

Supported third-party software

Vendor	Product	Requirements
Adobe	Adobe Creative Cloud	https://helpx.adobe.com/uk/creative-cloud/system-requirements.html
Apple	Logic Pro X	https://www.apple.com/uk/logic-pro/specs/
Apple	Final Cut Pro	https://support.apple.com/kb/sp624?locale=en_GB
Ableton	Ableton Live	https://help.ableton.com/hc/en-us/articles/115001261150-MacOS-Compatibility-with-Live
Autodesk	AutoCAD	https://knowledge.autodesk.com/support/autocad-for-mac/learn-explore/caas/sfdcarticles/sfdcarticles/System-requirements-for-AutoCAD-for-Mac.html?st=System%20requirements%20for%20AutoCAD%20for%20Mac
Autodesk	Maya	https://knowledge.autodesk.com/support/maya/learn-explore/caas/sfdcarticles/sfdcarticles/System-requirements-for-Autodesk-Maya.html?st=System%20Requirements%20for%20Autodesk%20Maya
Autodesk	MudBox	https://knowledge.autodesk.com/support/mudbox/learn-explore/caas/sfdcarticles/sfdcarticles/System-requirements-for-Autodesk-Mudbox.html?st=System%20requirements%20for%20Autodesk%20Mudbox
Avid	Protools	http://avid.force.com/pkb/articles/compatibility/Pro-Tools-System-Requirements
Avid	Sibelius	http://avid.force.com/pkb/articles/en_US/Compatibility/en418691
Maxon	Cinema 4D	https://www.maxon.net/en-gb/products/infosites/system-requirements/
Microsoft	Microsoft Office	https://products.office.com/en-US/office-system-requirements
Reason Studios	Reason	https://www.reasonstudios.com/en/reason/faq

Unsupported third-party software

In order to provide a fully supportable service that is as stable as possible, we do not support the installation and/or deployment of beta, preview or pre-release third-party software.

Vendor

Product

Requirements

Microsoft

Microsoft Office 2016

https://datajar.co.uk/microsoft-ending-support-for-office-2016-for-mac/

and

https://support.microsoft.com/en-us/office/end-of-support-for-office-2016-for-mac-e944a907-bbc8-4be5-918d-a514068d0056

Additional Information

Support provided by dataJAR is given in accordance with our Fair Usage Policy, and is also subject to Software requirements for datajar.mobi.

Need further support?

Automate. Simplify. Succeed. If you still require assistance with us or have any further questions, please raise a ticket with our support team.

Alternatively, please see our frequently updated knowledge base articles for reference.