Our support services provide tiered support based on how many devices you have enrolled within your organisation. In order for our support team to deliver the highest possible level of support and to ensure managed production devices are stable within your environment, we require vendor support on all installed software.
Please note: This is not an exhaustive list and additional titles may be added at any time if they are deemed to be unsupportable.
For the sake of clarity, "vendor support" means that any operating system or software title (inclusive of printer drivers) installed by our platform or any device with our management agent installed (that is supported by our team on an unlimited support tier) must adhere to the software vendors' minimum requirements.
Please review the section below to see a list of common vendors we work with and their minimum requirements.
Our platform is designed to support high density, high volume deployments of Apple devices.
As such, all software deployed must support volume licensing. In order to support our customers to the best of our ability, we reserve the right to decline to deploy individually licensed software titles. Our experienced team will always advise on the best route forward to get your software titles correctly deployed and configured.
Please note: Obtaining and maintaining all necessary licences, permissions and consents which may be required for software deployment and use would be the responsibility of the customer.
Supported third-party software
Unsupported third-party software
In order to provide a fully supportable service that is as stable as possible, we do not support the installation and/or deployment of beta, preview or pre-release third-party software.
|Microsoft Office 2016
Need further support?
Automate. Simplify. Succeed. If you still require assistance with us or have any further questions, please raise a ticket with our support team.
Alternatively, please see our frequently updated knowledge base articles for reference.