Introduction
When devices are managed via datajar.mobi, it is a simple task to clear a forgotten passcode on the device with an MDM command issued from Simplified Management for iOS or macOS.
However, there may arise a situation where the owner of the device has forgotten their passcode and the device is no longer connected to a wireless network to receive the MDM command from datajar.mobi, such if the device is damaged.
Resolution
There are two methods to resolve this issue. Either enable Internet Connection Sharing via USB on a device running macOS, or purchase dedicated hardware to connect this device to a network; we recommend a BELKIN Lightning to Ethernet Adapter-ZML (HMJU2ZM/A).
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Alternatively, please see our frequently updated knowledge base articles for reference.