However, there may arise a situation where the owner of the device has forgotten their passcode and the device is no longer connected to a wireless network to receive the MDM command from datajar.mobi, such if the device is damaged.
There are two methods to resolve this issue. Either enable Internet Connection Sharing via USB on a device running macOS, or purchase dedicated hardware to connect this device to a network; we recommend a BELKIN Lightning to Ethernet Adapter-ZML (HMJU2ZM/A).
Need further support?
Automate. Simplify. Succeed. If you still require assistance with us or have any further questions, please raise a ticket with our support team.
Alternatively, please see our frequently updated knowledge base articles for reference.