Simplified Management for macOS

Simplified Management for macOS

The Simplified Management application runs natively on macOS. It provides your administrators access to the inventory of your enrolled Apple devices, as well as access to the most commonly used management commands.

Requirements

The following requirements must be in place in order to use the Management app:

• You must be a datajar.mobi customer
• Your Mac must be running macOS 10.12+
• You will need a web API key which will be provided by the support team at dataJAR

Installation

The easiest way to deploy the app is via the Volume Purchase Program (VPP). The app is free of charge, so purchase enough copies for your requirements.

The URL to the app in iTunes is: https://itunes.apple.com/gb/app/datajar-management/id1363593133?mt=8

Once you have purchased Simplified Management, let our support team know and they can deploy it for you, along with your unique web API key.

Using Simplified Management

When you first launch the app, you will be asked to set a password for security purposes.

After setting this, and on subsequent launches, you will be asked to enter the password to authenticate. This is used to prevent unauthorised access to the app.

Once you have authenticated, the app comprises seven main screens, plus a settings pane.

Settings

Settings for the app can be accessed via the menu bar item ‘Management’ followed by ‘Preferences’ or with the ⌘+, keys.

Here you can enter the URL for your management server and API key (license key). If the app was deployed via dataJAR, then these will be completed for you. Closing the window will save changes to this area.

The next option is to change the password you set when you first launched the app. Enter the new password twice and click ‘Change Passcode’ to set the new password.

Finally, for enhanced security, you can enable auto-lock which will lock the application after a period of inactivity.

dataJAR Insights

Insights allows you to monitor your Apple estate, giving you a focused look at specific areas.

These include:

• Installed and pending application (app) installations for macOS
• Number of devices being managed
• Storage utilisation of your devices
• Device encryption compliance
• Operating System versions being used
• Fleet visibility
• dataJAR Defend

The following highlighted areas can be clicked on to provide further detailed information.

Computer inventory list

The second option is your computer inventory. Here you can see the complete list of computers enrolled into your management server.

You start with a list of groups of computers. The group ‘All Managed’ will contain all your Managed Computers.

We can also add custom groups for you. Please contact the support team at dataJAR.

Clicking on a group will then list all the computers for that group.

The search bar at the top will allow you to search for known devices.

Refresh inventory list

To refresh the list, click the refresh icon (the circular arrow). While the app is fetching the list of computers, the inventory list will clear before becoming re-populated. This is normal.

Perform actions on computers

To perform an action on a computer, select the desired computer/s in the Inventory window, and click the cog icon. Note: you can select multiple computers by holding down the ⌃ (shift) or ⌘ (command) keys while clicking.

Available actions include:

• Blank Push - Send a blank push to test Apple Push Notifications
• Enable/Disable Bluetooth - Enables or disables Bluetooth on select computers 
• Flush Failed Commands - Flush out any failed management commands
• Update Inventory - Request the device to collect and send a report of its configuration to datajar.mobi
• Change Role - This will allow you to change the role the computer has been assigned to. You will be presented with a list of all the roles available, you can then simply select the new role and the computers will be immediately re-assigned.
• Export Summary - Produces a CSV file of the selected computers containing the below items. This will be saved to your desktop:
  • Computer name
  • Serial number
  • MAC address
  • Model
  • The user assigned
  • Last inventory date  

Computer detail view

If you select any computer under the Inventory window, you will be presented with a more detailed view for that computer under the ‘Computer Summary’ window.

Here you get a bit more detail for that specific computer including:

• Name of computer
• Serial number
• Model
• When the computer last checked-in
• When the inventory was last updated
• Its current assigned role
• IP address
• ADE/DEP status
• Active Directory status

At the top of the Computer Summary window, you will find the same 'action' items as mentioned above, as well as a refresh option. These will only apply to the selected computer.

Submit a support request and export details

Within the detailed computer view is a share button. This will allow you to log a support request with the support team, directly from within the app. Once clicked, you will be asked for a contact name, contact email address and a brief summary of your issue or request. Once filled in, click ‘Submit’ to log a support request and the team will be in touch.

There is also an option to export the details as described above.

Additional options

Further down, you will find options to change the Role, Asset Number and Notes, as well as remove restrictions and unmanage the device.

Please Note: If you unmanage a device it will no longer have any restrictions, configurations or patching applied. To re-manage a device, please contact our support team.

Mobile inventory list

The next option is your mobile inventory. Here you can see the complete list of mobile devices enrolled into your management server.

Like the computer inventory list, you can search via the search bar, as well as refresh the view with the refresh button.

Perform actions on mobile devices

As with computers, select the desired mobile device/s in the Inventory window, and click the cog icon to perform actions. You can select multiple devices by holding down the ⌃ (shift) or ⌘ (command) keys while selecting the devices.

Available actions include:

• Blank Push - Send a blank push to test Apple Push Notifications
• Clear Passcode - Removes any set passcode on the device
• Clear Screen Time Passcode - Removes any set Screen Time Passcode on the device
• Enable/Disable Bluetooth - Enables/disables Bluetooth on the device
• Enable/Disable Lost Mode - You can put a batch of devices into Lost Mode. The app will ask you for the message you wish to display on the lock screen. To revoke Lost Mode, or to find the device’s location, tap on a single device to go to its detailed screen. There you will have options to disable Lost Mode as well as update any location information.
• Flush Failed Commands - Flush out any failed management commands
• Lock Devices - Locks the device, requiring the passcode (if set) to be used to unlock it
• Update Inventory - Here you can force the devices to refresh their inventory. After the inventory update, anything not installed or missing will auto-install on those devices.
• Change Role - This will allow you to change the role the device has been assigned to. You will be presented with a list of all the roles available, you can then simply select the new role and the devices will be immediately re-assigned. Please only use this for Shared Devices.
• Export Summary - Produces a CSV file of the selected mobile devices containing the below items. This will be saved to your desktop:
  • Mobile device name
  • Serial number
  • Model
  • The user assigned
  • Supervision state
• Restart/Shutdown - You can restart or shutdown a batch of devices

OS Update - You can perform an OS update on a batch of devices. Please note for devices with passcodes set, you can only download the update. The user has to confirm installation.

Mobile detail view

If you select any mobile device under the Inventory window, you will be presented with a more detailed view for that device under the ‘Mobile Summary’ window.

Here you get a bit more detail for that specific computer including:

• Name of the device
• Serial number
• Model
• Last enrolment date
• Current assigned role

At the top of the device Summary window, you will find the same 'action' items as mentioned above, as well as a refresh option. This will give you the same options as the previous screen plus a few additional items:

• If the device is in Lost Mode, you will get the option to Disable Lost Mode.
• If the device is in Lost Mode, you will have the option to get the device’s current location and also view a map of where that location is.

Submit a support request and export details

Within the detailed mobile device view is a share button. This will allow you to log a support request with the support team, directly from within the app. Once clicked, you will be asked for a contact name, contact email address and a brief summary of your issue or request. Once filled in, click ‘Submit’ to log a support request and the team will be in touch.

There is also an option to export the details as described above.

Additional options

At the top you can select the device’s name and rename it. Further down, you will find options to change the Role and Asset Number, as well as remove restrictions and unmanage the device.

Please Note: If you unmanage a device it will no longer have any restrictions, configurations or patching applied. To re-manage a device, please contact our support team.

Volume Purchasing apps

The next option is Volume Purchasing apps. This will display the apps that have been purchased via VPP in Apple School/Business Manager. It will show the number of licenses that have been purchased and consumed, as well as who the app has been scoped too.                          

LaunchPads

LaunchPads allow you to configure the automated enrolment process for iOS and macOS devices. After assigning a new device to dataJAR in Apple School/Business Manager, the device needs to be assigned to a LaunchPad in order for automated enrolment to work. 

In general you will see two different entries for macOS and iOS. One is for 1-to-1 devices and the other is for shared devices. You can assign a device by checking the checkbox for a device under the appropriate LaunchPad. You can also move a device between LaunchPads by unchecking the device under one LaunchPad, and then rechecking the check box under the other LaunchPad.

Systems status

Here you can get an updated status of dataJAR services.

Feedback

We are always striving to improve our services. If you have any feedback regarding this app, we would love to hear from you.

If you require further assistance or support, please contact our support team.