Introduction

We will be sorry to see you go but we understand that sometimes these things happen.

For the simplest and most straight forward off-boarding process, we would recommend that client devices are fully wiped and enrolled in your replacement management solution of choice. This will ensure devices are returned to a 'known' state, and can then be enrolled via Apple's Automated Enrolment Program (previously known as DEP) ensuring they obtain User-Approved MDM and Supervised statuses.

For devices where this option is not taken, we will run through a full off-boarding process the day afetr the contract expires. 

iOS / iPadOS / tvOS

• Configuration Profiles (excluding WiFi), will be removed. *
• VPP delivered apps will be removed.
• In-House Apps and/or In-House Books will be removed.
• Once the above has been completed on all active devices, any WiFi Configuration Profiles being deployed will be removed.

* Removal of profiles will not always revert settings, for example of a profile forced the use of a Passcode. This Passcode will still be set but not enforced.

macOS 

• Configuration Profiles (excluding WiFi and some other misc items), will be removed. *
• VPP delivered apps will be removed.
• In-House Apps and/or In-House Books will be removed.
• Auto-Update titles will be removed
• If the Mac is not DEP enrolled, it will be fully unmanaged from datajar.mobi. Else it will have just the MDM profile installed (see below). All outstanding Configuration Profiles will be removed regardless.

* Removal of profiles will not always revert settings, for example if a profile forced the use of FileVault. FileVault will still be set but not enforced.

Device Next Steps

Your iOS/iPadOS/tvOS devices will next need to be wiped and reprovisioned onto your new solution.

DEP enrolled macOS devices will need to be wiped too, and then reprovisioned as above.

Non-DEP enrolled macOS devices can be enrolled into your new MDM, however we recommend wiping these devices too incase any artefacts are left which may hinder their further use.

iOS Activation Lock Bypass Codes and macOS Recovery Keys are not exportable, and so are not included in this process.

Once your datajar.mobi service is terminated these items will not be accessible without reinstatement of service.

Accelerator Appliance

If you have any Accelerator Appliances, these will have datajar.mobi content removed and after termination the VM can be deleted from your HyperVisor.

Deployment Programmes

All VPP licenses will be revoked and the token in use in datajar.mobi will be removed. This will allow you to use this token in your new MDM and/or assign all licenses to a new token in Apple Business/School Manager.

If you are an Educational institute and making use of the Education applications and rostering information from your MIS/SIS, this will be removed from datajar.mobi. This will also remove the ability for Managed Apple IDs to log into Shared (Personalised) iPads.

Any DEP PreStages will have all members removed, and then the DEP token will be removed from datajar.mobi.

 If you require further assistance or support, please contact our support team.