Our datajar.mobi service comes with unlimited tiered support based on how many devices you have enrolled within your organisation. In order for dataJAR's support teams to deliver the highest possible level of support, and to ensure managed devices are stable within your environment, we require vendor support on all installed software.
All support is also subject to our wider datajar.mobi support requirements detailed here - Device Requirements for datajar.mobi
For the sake of clarity, "vendor support" means any operating system, software title, inclusive of printer drivers installed by datajar.mobi or any device with a datajar.mobi management agent installed that is supported by dataJAR on an unlimited support tier must adhere to the software vendors' minimum requirements. Please review the common vendor support section below to see a list of common vendors we work with and their minimum requirements.
Our datajar.mobi platform is designed to support high density, high volume deployments of Apple devices. As such, all software deployed must support volume licensing. In order to support our customers, dataJAR reserve the right to decline to deploy individually licensed software titles. Our experienced team will always advise on the best route forward to get your software titles correctly deployed and configured.
Vendor Support List
Microsoft Office: https://products.office.com/en-US/office-system-requirements
If you are unsure if your software is supported, please consult with your account manager or contact our support team.